Privacy Policy

1. Introduction

Estate 360 Construction Company (“we,” “us,” or “our”) is committed to protecting the privacy and security of the personal information of its clients, contractors, and platform users. This Privacy Policy outlines how we collect, use, store, and disclose your information in connection with our platform and services.

2. Information We Collect

We collect personal and business information necessary to provide our construction services and enhance the user experience on our platform. This includes:

Personal Information: Name, contact details (phone, email), address, and job titles.
Project Information: Details related to construction projects, specifications, budgets, and timelines.
Payment Information: Bank account or payment card information for billing purposes.
Technical Data: IP address, device type, operating system, and usage data gathered when you access our platform.

3. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain our services.
Facilitate communication between clients, contractors, and other stakeholders.
Manage contracts, payments, and project timelines.
Improve user experience and develop new features.
Ensure legal compliance and protect our company from fraud or other unlawful activities.

4. Sharing Your Information

We may share your information with:

Third-Party Contractors: To facilitate the construction services you request.
Service Providers: Payment processors, IT service providers, and other third parties that assist in providing our platform’s functionality.
Legal Obligations: When required by law or to protect the rights and safety of our company and users.

We will never sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information from unauthorized access, disclosure, or misuse. However, no system is entirely secure, and we cannot guarantee the absolute security of your data.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by applicable law.

7. Your Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including the right to access, correct, or delete the information we hold about you.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your interactions with our platform. You can control the use of cookies through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our platform with the date of the latest revision.

11. User Accounts and Verification

Account Creation: Users (clients, contractors, suppliers) must create an account to access the marketplace. We collect personal/business information during registration to verify identity and facilitate transactions.
Verification Process: We may verify contractor or supplier qualifications, licenses, and background checks to ensure they meet the standards required for participation on the platform.
Account Security: Users are responsible for maintaining the confidentiality of their account credentials and are encouraged to use strong passwords and two-factor authentication.

12. Contractor and Supplier Obligations

Licensing and Compliance: Contractors and suppliers must hold relevant licenses and certifications as per local, state, or national regulations. Estate 360 reserves the right to request proof of such documentation.
Code of Conduct: All contractors and suppliers must adhere to the company’s code of conduct, which ensures professional and ethical behavior when interacting with clients and other platform users.
Responsibility for Deliverables: Contractors and suppliers are solely responsible for the quality and timeliness of the goods and services they provide through the platform.

13. Client Obligations

Project Requirements: Clients must provide accurate and detailed project requirements, including budgets, timelines, and specifications, to ensure the proper functioning of the platform and successful project delivery.
Payment and Disputes: Clients are required to make payments in a timely manner. In case of disputes regarding work quality or deliverables, a formal dispute resolution process will be outlined.

14. Marketplace Transactions and Payment Processing

Escrow Services: The platform may use an escrow service for larger construction projects to hold payments securely until key project milestones are met.
Transaction Fees: Marketplace users may be charged transaction or service fees for using the platform. These fees will be clearly disclosed at the time of the transaction.
Payment Methods: Accepted payment methods will include credit cards, bank transfers, and other secure payment gateways.
Tax Compliance: Users are responsible for complying with applicable tax laws, including VAT or other regional taxes, on transactions conducted via the marketplace.

15. Project Management Tools and Data

Integrated Tools: The platform may offer project management tools such as scheduling, budgeting, and communication features to streamline project workflows.
Data Ownership: Clients own the rights to project-related data such as blueprints, designs, and specifications, unless otherwise specified in the contract. Estate 360 reserves the right to use aggregated and anonymized data for improving the platform.

16. User Reviews and Ratings

Feedback System: The platform may allow users to leave reviews and ratings of contractors, suppliers, and clients. These ratings are intended to provide transparency and accountability within the marketplace.
Content Moderation: Estate 360 reserves the right to moderate or remove any reviews that are deemed false, malicious, or in violation of the platform’s terms.

17. Dispute Resolution

Mediation Services: In case of disputes between clients and contractors or suppliers, the platform may offer mediation or arbitration services to resolve issues in a fair manner.
Dispute Resolution Timeframes: Users must adhere to dispute resolution procedures, which will include deadlines for responses and settlements.

18. Termination and Suspension of Accounts

Violation of Terms: Users may have their accounts suspended or terminated for violating the platform’s terms of use, including fraud, failure to deliver on promises, or misuse of the platform.
Suspension of Services: Estate 360 reserves the right to suspend or restrict access to the platform at any time for maintenance, upgrades, or legal compliance.

19. Advertising and Promotions

Third-Party Advertising: The platform may display ads from third-party businesses that offer products or services relevant to the construction industry.
Sponsored Listings: Contractors and suppliers can opt for premium or sponsored listings to increase visibility on the marketplace.

20. Intellectual Property

Content Ownership: Any content uploaded to the platform (such as project plans, designs, and photos) must be original or properly licensed. Users retain ownership of their intellectual property, but grant Estate 360 the right to display this content as part of the platform’s services.
Platform Ownership: Estate 360 holds all rights to the platform’s software, branding, and proprietary features.

21. Third-Party Integrations and APIs

Integration with Tools: The platform may integrate with third-party project management tools, accounting software, or vendor systems. Any data shared through such integrations will comply with our data privacy policies.
APIs: Developers may be granted access to APIs for building custom applications or integrations with the platform. API use is subject to separate terms and conditions.

22. Compliance with Local and International Laws

Legal Jurisdiction: The platform must comply with applicable local, national, and international laws, including those related to construction, contracts, data protection, and e-commerce.
Cross-Border Transactions: For international projects or transactions, users are responsible for understanding and complying with legal requirements, including import/export laws, taxes, and labor regulations.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Estate 360 Construction Company
Email: info@estate360.in
Phone: +91 8272980970
Address: info@estate360.in